The Mopinion team is committed to providing the best possible feedback analytics solution out there; an objective which requires constant improvement and innovation. Thanks to the feedback of our customers, we’re happy to announce the release of several updates and new features within our software this month!
https://mopinion.com/december-product-updates-featuring-automated-tagging/
Only 15% of voice of customer (VoC) programs are considered “very successful” by their managers, according to the Temkin Group’s State of Voice of Customer Programs 2016 report. What’s broken?
http://customerthink.com/why-only-15-of-voice-of-customer-programs-are-very-successful/
Not seeing the results or improvements you expected to see from your customer listening efforts?
Why is that? What’s going on?
I’ve been known to cite two reasons for VoC program ineffectiveness...
http://customerthink.com/5-fails-to-avoid-with-your-voc-program/
As startups scale and grow, there comes a crucial time to ask: do you expand abroad? There are obvious benefits to overseas expansion, not least growing your customer base. However there are pitfalls too. So how you do you make sure to avoid them?
The first question is: do you need to move abroad at all?
https://www.techworld.com/startups/tips-for-startups-on-how-expand-abroad-successfully-3669409/
There is no doubt about it, UX is a hot topic. Some say it is design thinking, others call it user-centered design. But no matter how you describe it, UX will be a major force going forward.
https://customerthink.com/has-user-experience-research-been-eating-too-much-junk-food/
Over the festive season, I caught up with Lucas Watson, Executive Vice President and Chief Marketing & Sales Officer at financial management software heavyweight Intuit. I was expecting a discussion on expansion plans, brand strategy, and how increasing financial compliance regulations are a challenge for small and medium-sized business owners.
https://yourstory.com/2018/01/intuit-lucas-watson/
So you've built a Voice of the Customer Survey in one of your Dynamics 365 tenants, and now you would like to use that survey as a starting point for a new survey in another Dynamics 365 tenant.
How can that be done? Can you export a survey and import it into another tenant? I've seen that question asked more than once in various communities.
And the answer is yes - it can be done.
https://blogs.technet.microsoft.com/lystavlen/2018/01/02/how-to-export-and-import-voice-of-the-customer-surveys/
The tempo of activities which is usually very high in the numerous outlets of premier 4G LTE Broadband service providers, Smile Nigeria is bound to increase in the next few days.
This is because the company will be introducing a Double Data Offer which is bound to be as unique as it will be rewarding.
https://independent.ng/yuletide-smile-excites-customers-double-data/
Tesco mobile customers are left outraged this evening after the network experienced a nationwide outage this afternoon.
Addressing the issue today a Tesco Mobile spokesman revealed that damage to a fibre optic cable caused the outage.
http://theliberal.ie/customers-voice-their-disgust-as-tesco-mobile-network-is-down-all-day/
TELECOM
Xfinity Makes Customers' Voice Wishes Come True by Aaron Baar , December 22, 2017
People seem to expect a lot out of their voice-controlled remotes, and in the spirit of holiday cheer, Comcast is dramatizing some of the craziest requests.
https://www.mediapost.com/publications/article/312074/xfinity-makes-customers-voice-wishes-come-true.html/
