There is no doubt about it, UX is a hot topic. Some say it is design thinking, others call it user-centered design. But no matter how you describe it, UX will be a major force going forward.
https://customerthink.com/has-user-experience-research-been-eating-too-much-junk-food/
Over the festive season, I caught up with Lucas Watson, Executive Vice President and Chief Marketing & Sales Officer at financial management software heavyweight Intuit. I was expecting a discussion on expansion plans, brand strategy, and how increasing financial compliance regulations are a challenge for small and medium-sized business owners.
https://yourstory.com/2018/01/intuit-lucas-watson/
So you've built a Voice of the Customer Survey in one of your Dynamics 365 tenants, and now you would like to use that survey as a starting point for a new survey in another Dynamics 365 tenant.
How can that be done? Can you export a survey and import it into another tenant? I've seen that question asked more than once in various communities.
And the answer is yes - it can be done.
https://blogs.technet.microsoft.com/lystavlen/2018/01/02/how-to-export-and-import-voice-of-the-customer-surveys/
The tempo of activities which is usually very high in the numerous outlets of premier 4G LTE Broadband service providers, Smile Nigeria is bound to increase in the next few days.
This is because the company will be introducing a Double Data Offer which is bound to be as unique as it will be rewarding.
https://independent.ng/yuletide-smile-excites-customers-double-data/
Tesco mobile customers are left outraged this evening after the network experienced a nationwide outage this afternoon.
Addressing the issue today a Tesco Mobile spokesman revealed that damage to a fibre optic cable caused the outage.
http://theliberal.ie/customers-voice-their-disgust-as-tesco-mobile-network-is-down-all-day/
TELECOM
Xfinity Makes Customers' Voice Wishes Come True by Aaron Baar , December 22, 2017
People seem to expect a lot out of their voice-controlled remotes, and in the spirit of holiday cheer, Comcast is dramatizing some of the craziest requests.
https://www.mediapost.com/publications/article/312074/xfinity-makes-customers-voice-wishes-come-true.html/
According to Gartner, phone interactions will drop from 41% to 12% over the next five years, as consumers keep going digital. Businesses that excel in digital customer service will clearly have a leg up over the competition in this new world. Here are seven proven ways to get there quickly and easily.
https://customerthink.com/seven-steps-to-digital-customer-service-excellence-in-2018/
A dedicated sales force plays a key role in business-to-business customer experience management (B2B CXM): the typical sales cycle ranges from three to twelve months, and 91% of participating companies in the ClearAction B2B CXM best practices study said they sell B2B products and services through a dedicated sales force. How do these facts uniquely affect B2B customer experience (CX)?
https://www.business2community.com/customer-experience/account-teams-b2b-customer-experience-help-help-01977123/
Clarabridge is a US based company and one of the prominent player in sentiment analytics market. It offers numerous analytics services. The company states that sentiment analytics has been used in text analytics form by enterprises from past several years. The company provides solutions that deliver customer insights, associated to product and service features if projected correctly. This detailed, explanatory analysis complements common high-level satisfaction measures. Sentiment analysis can be applied to enterprise feedback and social monitoring and response, sentiment technologies deliver a key voice of the customer asset. IBM Watson through its natural language understanding provides numerous API platform for text analytics that is capable of understanding and analyzing varied characteristics such as sentiment, entity, emotion, keyword, concept tagging, language, and taxonomy.
https://www.newsmaker.com.au/news/362200/sentiment-analytics-market-2017-size-segments-growth-and-trends-by-forecast-to-2023#.WkT22lWnHIU/
Customer loyalty is still looked upon as a holy grail in customer relationship management and marketing. We want loyal customers as they don’t just have a strong connection with our company and buy more, sometimes even willing to pay a premium, but also because they are prone to become true brand advocates.
https://www.i-scoop.eu/customer-experience/customer-loyalty/
Bookmarks on this page are managed by an admin user. 
