tjeerdtraats: voc*

Bookmarks on this page are managed by an admin user.

277 bookmark(s) - Sort by: Date ↓ / Title / Voting / - Bookmarks from other users for this tag

  1. Companies are often so focused on front-line touchpoints with customers that they ignore the impact an incorrect bill, a late order or claim can have on customer satisfaction. Here are some tips for making sure “backstage” employees are part of your CX program, too.
    https://customerthink.com/putting-the-back-office-front-and-center-in-your-cx-program/
    Comments - Voting 0
  2. We are proud to announce that one of the largest supermarket chains in the Netherlands, Albert Heijn, now uses Mopinion’s feedback software on their website (AH.nl). Albert Heijn – also referred to as the AH or ‘Appie’, as the Dutch like to call it – jump-started its online feedback programme in June of last year (2017). Since then, they have employed various feedback forms across their website with the aim to extract valuable insights into the online shopper journey.
    https://mopinion.com/albert-heijn-caters-to-online-shoppers-with-customer-feedback/
    Comments - Voting 0
  3. We’re very excited to announce that the Mopinion website (previously only in English) is now available in four new languages: French, German, Spanish and Dutch. The addition of these new languages reflects the increasing demand for digital feedback solutions abroad as well as Mopinion’s rapidly growing customer base.
    https://mopinion.com/mopinion-launches-website-in-four-new-languages/
    Comments - Voting 0
  4. In-App & Web Notifications are increasingly being used by digital-first businesses as a means for boosting conversions or simply conveying an important message to their visitors (while they are active in-app or on the website). According to Localytics, In-App Messaging in particular is capable of boosting engagement by 3x! So to what can we attribute the success of in-app and web notifications? Easy. That would be their exceptional ability to deliver the right content to the right audience at the right time.

    In this article we will define 10 tools that offer in-app & web notifications.
    https://mopinion.com/10-tools-with-in-app-web-notifications/
    Comments - Voting 0
  5. In parallel, over the last year, we have witnessed the convergence of content and search engine optimization (SEO).

    Intelligent marketers are utilizing these trends and building integrated marketing frameworks to provide marketing benefits far beyond the organic channel. Early adopters of these smart SEO and content frameworks are successfully implementing optimized content in paid search, email and social media campaigns and utilizing SEO insights to drive cross-channel performance.
    https://searchengineland.com/enterprise-seo-cross-channel-performance-activation-integration-292442/
    Comments - Voting 0
  6. In a special presentation and panel discussion, you’ll get an update on how user-generated content and other Voice of the Customer (VOC) dynamics are changing the way grocery shoppers prepare for their trips and make in-store choices. Further, you’ll learn how marketers can monitor these interactions and leverage VOC analytics to positively influence shopper decision-making before and during store visits.
    http://www.retailwire.com/online-and-in-the-aisles-how-social-impacts-food-sales/
    Comments - Voting 0
  7. Potential customers often mistake Synup for a full service marketing agency. It isn't — its product focusses solely on managing the local marketing and reputation of businesses. It doesn’t take care of, for example, content marketing.
    https://www.cmswire.com/customer-experience/the-customer-is-always-right-right/
    Comments - Voting 0
  8. Are you still guessing or assuming that your customers are pleased with your service or that you are meeting the expectations of the relationship?

    Really??

    Here’s a quick review of the basic requirements to build, deliver and align yourself with your customers' expectations:
    http://www.piworld.com/post/best-way-align-customer-expectations/
    Comments - Voting 0
  9. In a previous article, we introduced three different ways in which you can collect mobile feedback (in-app): Webviews, APIs and SDKs. We explained that each of these methods have their own strengths and weaknesses. From implementation requirements to technical know-how and from internet limitations to performance (once implemented), we just about covered it all. However, now we want to take an even closer look at one method in particular, which happens to be very much on the rise especially in the area of Analytics: mobile SDKs.
    https://mopinion.com/mobile-app-feedback-surveys-sdk/
    Comments - Voting 0
  10. A pioneer in world business and CEO of HSN, Mindy Grossman once said “I believe in accessibility. I believe in honesty and a culture that supports that. And you can’t have that if you’re not open to receiving feedback.” Bill Gates, the richest man in the world said, “We all need people who will give us feedback. That’s how we improve.” Why is it not surprising that successful business leaders and entrepreneurs are always the ones who are wanting to take feedback from their customers?
    https://customerthink.com/8-common-misconceptions-about-customer-feedback/
    Comments - Voting 0

Top of the page

First / Previous / Next / Last / Page 9 of 28 Voice of Customer News: Tags: voc

Make sure to check out our other labels too:

About - Made with in Rotterdam

Mopinion: The Leading Voice of customer Tool

Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.