Voice of Customer News

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1. New data regulations 'a wake-up call'

   GDPR is an “important wake-up call” and offers a chance for the travel industry to reassess customer relations, a data expert has said.
   
   Claire Hazle, director of marketing and e-commerce at Cosmos UK, told TTG the EU’s General Data Protection Regulation would force firms to consider what they want to achieve from consumer data.
   
   The regulation, which aims to return control of personal data to consumers, will be enforced in the UK from May 25.

   https://www.ttgmedia.com/news/new-data-regulations-a-wake-up-call-13742/

   Tags: voc, voice-of-the-customer, voice-of-customer, gdpr, general-data-protection-regulation, data, privacy, travel by tjeerdtraats (2018-04-04)

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2. GDPR introduces a new job position: The data protection officer

   At 99 articles, the General Data Protection Regulation (GDPR) is a daunting piece of legislation. Fortunately, it had the foresight to assign itself an administrator.
   
   Enter the data protection officer (DPO). If you haven’t heard of this new role, you will soon.

   https://martechtoday.com/gdpr-introduces-new-job-position-data-protection-officer-211269/

   Tags: voc, voice-of-the-customer, gdpr, general-data-protection-regulation, analytics, data by tjeerdtraats (2018-02-19)

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