Voice of Customer News

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11. Internet of Things: What is technology all about?

    Internet of Things (IoT), the market for which will grow from $625.2 billion in 2015 to $1.29 trillion in 2020, has, helped drive this fundamental shift. It is this ability to connect brands directly with the end-customer that is making IoT one of the key agenda points in boardroom discussions.

    http://www.financialexpress.com/industry/technology/internet-of-things-what-is-technology-all-about-find-out-here/1015206/

    Tags: voc, voice-of-the-customer, voice-of-customer, iot, internet-of-things, technology, innovation, cx, customer-experience by tjeerdtraats (2018-01-15)

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12. IBM Is Making Its Design Thinking Available to Clients, Says Its Design Chef

    IBM has been an industry leader in pursuing great design for decades: the company’s trailblazing CEO Thomas Watson Jr., famously declared that “good design is good business,” and today, IBM employees some 1600 designers in 20 countries around the world. Now IBM is extending the full depth of its design philosophy to its clients, design general manager Phil Gilbert announced at the Fortune, Time, and Wallpaper* Brainstorm Design conference in Singapore on Wednesday.

    http://fortune.com/2018/03/07/ibm-enterprise-design-thinking/

    Tags: voc, voice-of-the-customer, voice-of-customer, ux, user-experience, ux-design, design, ibm, technology, innovation by tjeerdtraats (2018-03-07)

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13. How Village Roadshow brought voice of the customer into the heart of the business

    Head of digital and customer marketing talks about the marketing technology transformation she's led and how executive buy-in and cultural change was achieved.

    https://www.cmo.com.au/article/635405/how-village-roadshow-brought-voice-customer-into-heart-business/

    Tags: voc, voice-of-the-customer, voice-of-customer, digital-marketing, marketing-technology, innovation by tjeerdtraats (2018-03-28)

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14. How Embed puts the customer experience at the heart of its innovation

    The Embed team was easily visible at IAAPA Expo 2019, thanks to the large white balloon that floated above the two-storey booth on the trade show floor. During the event, Renee Welsh, Chief Executive Officer, Andy Welsh, Chief Technology Officer and Sara Paz, Chief Marketing Officer took some time out to talk to Blooloop about the company’s new marketing strategy, as well as their latest innovations and the importance of the customer experience.

    http://blooloop.com/features/embed-customer-experience-innovation/

    Tags: voice-of-customer, customer-experience, innovation by tjeerdtraats (2019-12-06)

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15. Consumers don’t want to think anymore

    Contributor Evan Magliocca outlines three key areas where consumer expectations of retail are evolving rapidly.
    
    Customer expectations are changing drastically. With every new medium, technology or innovation, they already expect the next level of service.

    https://marketingland.com/consumers-dont-want-to-think-anymore-237060/

    Tags: voc, voice-of-the-customer, voice-of-customer, customer-feedback, cx, customer-experience, technology, innovation, ecommerce, retail by tjeerdtraats (2018-04-04)

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