Voice of Customer News

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1. 5 Technologies Small Business Can Use to Improve Customer Service

   A customer is one of the most important aspects of a business. If a business is able to delight customers by providing excellent customer service, then it will boost customer retention and business growth.
   
   According to the report, “A Survey of Customer Service from Mid-Size Companies” by Dimensional Research, 52 percent of customers who have experienced positive customer service said that they purchased more from the company.

   http://techstory.in/5-technologies-small-business-can-use-to-improve-customer-service/

   Tags: voice-of-customer, customer-retention, customer-service, smb by tjeerdtraats (2020-01-21)

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2. 10 of the Most Effective Customer Retention Strategies

   You’ve implemented tactics to grow your business and increase the sales of your products and services. But that is only one side of the coin. The other side is customer retention.
   
   After you’ve come up with a new product and identified your target audience, you are all set to start the business. But it is equally important to invest in resources to retain your existing customers. That is why you need to have a dedicated customer success team whose main job is to convince customers to stay.

   https://www.salesmate.io/10-of-the-most-effective-customer-retention-strategies/

   Tags: voc, voice-of-the-customer, voice-of-customer, customer-feedback, customer-retention, sales by tjeerdtraats (2018-06-19)

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3. Customer retention strategies that work

   Customer retention is valuable and essential, but you have to know how to do it correctly, and you have to be dedicated to building loyalty. It’s much less expensive to maintain a current customer as opposed to acquiring a new one, yet boosting loyalty isn’t a top priority for a lot of businesses.
   
   The average business loses around 20 percent of its customers each year, just because they don’t emphasize building relationships. So what can you do to change this trend in your own organization?

   https://augustafreepress.com/customer-retention-strategies-that-work/

   Tags: voc, voice-of-the-customer, voice-of-customer, customer-retention, customer-feedback by tjeerdtraats (2018-03-20)

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4. A 10-Step Customer Retention Primer

   Are you struggling with customer retention? Maybe looking for a way to improve customer loyalty?
   
   Establishing a good relationship with customers can be difficult, especially for car dealers, when generalizations and stereotypes tell customers to be leery of anything you say.
   
   Here are 10 ways you can reverse these stereotypes and strengthen your relationship with customers.

   http://www.dealermarketing.com/a-10-step-customer-retention-primer/

   Tags: voc, voice-of-the-customer, voice-of-customer, customer-feedback, customer-retention, customer-loyalty, marketing by tjeerdtraats (2018-01-24)

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