Voice of Customer News

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1. 5 Mistakes to Avoid in your Voice of Customer Program

   What are the Top 5 Mistakes that limit the success of a Voice of the Customer program? Find out in this article by CEO of PeopleMetrics, Sean McDade.

   https://www.peoplemetrics.com/blog/5-mistakes-to-avoid-in-your-voice-of-customer-program/

   Tags: kpi, voc-programme, voice-of-customer, customer-feedback by eringilliam (2019-05-23)

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2. How does… a voice of customer programme work?

   "We've asked some of the industry's most knowledgable boffins to break down jargon to help you through those confusing meetings and indecipherable conferences. Here, MaritzCX's Gillian Mackay explains how voice of customer programmes work."

   https://mumbrella.com.au/how-does-a-voice-of-customer-programme-work-557923/

   Tags: voice-of-customer, voc-programme, survey, customer-feedback by eringilliam (2019-01-04)

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