Voice of Customer News

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21. 5 Ways Interaction Analytics Can Improve Customer Experience

    In this special guest feature, Aviad Abiri, Vice President of Portfolio Sales Enablement at NICE, provides 5 ways interaction analytics can improve customer experience. Interaction analytics helps to improve the overall customer service experience, and can also assist companies in advancing their bottom line. Aviad Abiri is responsible for equipping all client-facing employees with the ability to consistently and systematically have a valuable conversation with NICE’s customer stakeholders, across the entire range of our portfolio offerings and at each stage of the customer problem-solving life cycle.

    https://insidebigdata.com/2017/12/15/5-ways-interaction-analytics-can-improve-customer-experience/

    Tags: voc, voice-of-the-customer, voice-of-customer, cx, customer-experience, analytics by tjeerdtraats (2018-01-08)

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22. Digital intelligence platform market growing worth 13.96 billion USD by 2022 explored in latest research

    Digital intelligence platform market categorizes the global market by component as analytics, data management and engagement optimization, by touchpoint as company website, social media, by organization size, by vertical, and by region.

    https://www.whatech.com/market-research/it/412318-digital-intelligence-platform-market-growing-worth-13-96-billion-usd-by-2022-explored-in-latest-research/

    Tags: voc, voice-of-the-customer, voice-of-customer, it, market-research, software, analytics, technology, data-management, ecommerce by tjeerdtraats (2017-12-05)

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23. Digital Intelligence Platform Market Worth 13.96 Billion USD by 2022

    According to a new research report "Digital Intelligence Platform Market by Component (Analytics, Data Management, and Engagement Optimization), Touchpoint (Company Website, Social Media), Organization Size, Vertical (BFSI, Retail & E-Commerce), and Region - Global Forecast to 2022", published by MarketsandMarkets™, the market is projected to grow from USD 5.65 Billion in 2017 to USD 13.96 Billion by 2022, at a CAGR of 19.8% from 2017 to 2022.

    http://www.prnewswire.co.in/news-releases/digital-intelligence-platform-market-worth-1396-billion-usd-by-2022-659321813.html/

    Tags: voc, voice-of-the-customer, voice-of-customer, digital-intelligence, analytics, data-management, engagement-optimization, retail, e-commerce by tjeerdtraats (2017-11-28)

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24. SAP CMO Alicia Tillman on marketers' evolving role, brand safety and implementing innovative thinking

    The mindsets of chief marketing officers have evolved from a product-centric mindset to a more customer-centric one, as it is no longer just about developing eye-catching campaigns. They also serve as both the representative of the brand and the voice of the customer.

    http://www.thedrum.com/news/2017/11/20/sap-cmo-alicia-tillman-marketers-evolving-role-brand-safety-and-implementing/

    Tags: voc, voice-of-the-customer, voice-of-customer, digital-marketing, marketing, innovation, analytics by tjeerdtraats (2017-11-23)

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