Voice of Customer News

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1. A sound investment: Robeco improves the online experience with customer feedback

   In this customer story, Sanne IJben, Customer Experience Manager at Robeco tells the story of Robeco’s transformation and how Mopinion has helped her organisation reach its online goals…

   https://mopinion.com/robeco-improves-the-online-experience/

   Tags: asset manager, customer feedback, customer story, online experience, robeco by eringilliam (2019-02-26)

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2. Customer Feedback Form Template

   Discover new ways of meeting customer expectations by going straight to the source! Ask your customers directly what they think of your website / mobile app.

   https://marketplace.mopinion.com/survey-templates/cx-customer-feedback-survey/

   Tags: voc, customer feedback, customer expectations, cx, website improvements, customer insights by eringilliam (2019-09-04)

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3. Relationship Net Promoter Score (NPS) Survey Template

   You don’t always have to approach your customers with NPS on a scheduled basis or tied to some sort of event. Get feedback on the strength of working relationships with your customers.

   https://marketplace.mopinion.com/survey-templates/cx-relationship-nps-net-promoter-score/

   Tags: nps, customer relationship, voc, business relationship, cx, customer feedback, customer loyalty, customer satisfaction by eringilliam (2019-09-04)

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4. Email Newsletter Feedback Template

   Gain insight into what your readers truly value. Email newsletter feedback is an quick and simple way to gauge readership as well as email campaign performance.

   https://marketplace.mopinion.com/survey-templates/email-newsletter-feedback-thumbs/

   Tags: voc, readers insights, email newsletter, email feedback, email campaign performance, customer feedback, cx, customer thoughts, customer perceptions by eringilliam (2019-09-04)

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5. Email Confirmation & Net Promoter Score (NPS) Template

   Even if your customer has made a purchase or completed a process, it doesn’t mean they did so with ease. Post-purchase (or post-experience) is a great time to ask how things went and where your customer stands loyalty-wise.

   https://marketplace.mopinion.com/survey-templates/email-confirmation-feedback-nps/

   Tags: nps, voc, email confirmation, post cx, customer loyalty, customer feedback, online journey by eringilliam (2019-09-04)

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6. Lead Generation Form Template

   Want to capture leads while they’re still hot? Lead generation forms are your answer. Learn more about your prospects and act when the time is right!

   https://marketplace.mopinion.com/survey-templates/lead-generation-form/

   Tags: voc, lead generation form, leads, customer prospects, boost conversions, visitor intentions, customer feedback by eringilliam (2019-09-04)

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7. Net Promoter Score (NPS) Survey Template

   Net Promoter Score is a popular loyalty metric used by many businesses. Providing you with a benchmark that is indicative of your customers’ success, this metric tells you how likely your customers are to recommend your business to others.

   https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/

   Tags: nps survey, loyalty metric, voc, customer loyalty, customer recommendations, business growth measurement, customer feedback by eringilliam (2019-09-04)

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8. Customer Effort Loyalty Survey

   Customer Effort Score is a commonly used metric that measures how much effort it took the customer to achieve his/her goal. Used mainly to gauge the aggregate, digital experience of your customers with your product, you can also use to collect feedback at a number of other touchpoints along the customer journey.

   https://marketplace.mopinion.com/survey-templates/customer-effort-score-ces-loyalty/

   Tags: customer effort score, customer loyalty, customer feedback, customer survey, cx, voc, customer goals, customer journey by eringilliam (2019-09-04)

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9. Smiley Survey Template

   Traditional smiley faces have been around for years now as a popular feedback metric. So why stop now? Try using these on your homepage forms to gauge the level of loyalty customers have towards your service or product.

   https://marketplace.mopinion.com/survey-templates/smiley-face-score-loyalty/

   Tags: smiley feedback survey, customer loyalty, voc, customer feedback, brand loyalty, product loyalty by eringilliam (2019-09-04)

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10. Mobile Net Promoter Score (NPS) Survey Template

    Net Promoter Score is a trusted, loyalty metric used by lots of businesses. Providing you with a benchmark that is indicative of your mobile customers’ success, this metric tells you how likely your customers are to recommend your business to others.

    https://marketplace.mopinion.com/survey-templates/in-app-mobile-nps-net-promoter/

    Tags: nps, loyalty metric, customer recommendations, voc, in app survey, customer feedback, mobile feedback by eringilliam (2019-09-04)

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