Voice of Customer News

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1. A sound investment: Robeco improves the online experience with customer feedback

   In this customer story, Sanne IJben, Customer Experience Manager at Robeco tells the story of Robeco’s transformation and how Mopinion has helped her organisation reach its online goals…

   https://mopinion.com/robeco-improves-the-online-experience/

   Tags: asset manager, customer feedback, customer story, online experience, robeco by eringilliam (2019-02-26)

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2. Customer Effort Loyalty Survey

   Customer Effort Score is a commonly used metric that measures how much effort it took the customer to achieve his/her goal. Used mainly to gauge the aggregate, digital experience of your customers with your product, you can also use to collect feedback at a number of other touchpoints along the customer journey.

   https://marketplace.mopinion.com/survey-templates/customer-effort-score-ces-loyalty/

   Tags: customer effort score, customer loyalty, customer feedback, customer survey, cx, voc, customer goals, customer journey by eringilliam (2019-09-04)

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3. Customer Effort Score (CES) Survey

   Customer Effort Score is a popular metric that measures how much effort it took the customer to achieve his/her goal. This type of surveys is typically used mainly to gauge the aggregate, digital user experience experience of your customers with your product, enabling you to lower frustrations and provide a smooth online journey.

   https://marketplace.mopinion.com/survey-templates/ces-customer-effort-score-website-ux/

   Tags: ces survey, customer goals, ux, cx, customer feedback, web ux, customer insights, voc by eringilliam (2019-09-04)

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4. Customer Feedback Form Template

   Discover new ways of meeting customer expectations by going straight to the source! Ask your customers directly what they think of your website / mobile app.

   https://marketplace.mopinion.com/survey-templates/cx-customer-feedback-survey/

   Tags: voc, customer feedback, customer expectations, cx, website improvements, customer insights by eringilliam (2019-09-04)

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5. Email Confirmation & Net Promoter Score (NPS) Template

   Even if your customer has made a purchase or completed a process, it doesn’t mean they did so with ease. Post-purchase (or post-experience) is a great time to ask how things went and where your customer stands loyalty-wise.

   https://marketplace.mopinion.com/survey-templates/email-confirmation-feedback-nps/

   Tags: nps, voc, email confirmation, post cx, customer loyalty, customer feedback, online journey by eringilliam (2019-09-04)

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6. Email Newsletter Feedback Template

   Gain insight into what your readers truly value. Email newsletter feedback is an quick and simple way to gauge readership as well as email campaign performance.

   https://marketplace.mopinion.com/survey-templates/email-newsletter-feedback-thumbs/

   Tags: voc, readers insights, email newsletter, email feedback, email campaign performance, customer feedback, cx, customer thoughts, customer perceptions by eringilliam (2019-09-04)

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7. Goal Completion Rate (GCR) Survey Template

   Find gaps in your UX that are preventing customers from reaching their goals. With a GCR slide-in survey, you will learn which of your visitors have completed, partly completed or failed to complete a specific goal on your website.

   https://marketplace.mopinion.com/survey-templates/gcr-goal-completion-rate-website-ux/

   Tags: voc, ux, customer goals, gcr surveys, customer feedback, visitor feedback, web ux by eringilliam (2019-09-04)

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8. Lead Generation Form Template

   Want to capture leads while they’re still hot? Lead generation forms are your answer. Learn more about your prospects and act when the time is right!

   https://marketplace.mopinion.com/survey-templates/lead-generation-form/

   Tags: voc, lead generation form, leads, customer prospects, boost conversions, visitor intentions, customer feedback by eringilliam (2019-09-04)

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9. Mobile Customer Effort Score (CES) Survey Template

   CES is used mainly to gauge the aggregate, digital experience of your customers with your product and how much effort it took to a visitor to achieve their goal. however you can also use mobile CES surveys to collect feedback at a number of other touchpoints along the customer journey with an app.

   https://marketplace.mopinion.com/survey-templates/in-app-mobile-ces-customer-effort/

   Tags: ces, voc, customer journey, digital cx, customer feedback, customer interaction, mobile app feedback, customer goals by eringilliam (2019-09-12)

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10. Mobile Goal Completion Rate (GCR) Survey Template

    Find gaps in the mobile experience that are preventing customers from reaching their goals. With a GCR survey, you gain insight into which of your visitors have completed, partly completed or failed to complete a specific goal within your mobile app.

    https://marketplace.mopinion.com/survey-templates/in-app-mobile-gcr-goal-completion-rate/

    Tags: voc, mobile experience, customers goals, gcr survey, customer feedback, customer insights by eringilliam (2019-09-04)

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