eringilliam: business-strategy*

Bookmarks on this page are managed by an admin user.

1 bookmark(s) - Sort by: Date ↓ / Title / Voting / - Bookmarks from other users for this tag

  1. There is no doubt that creating a competitive advantage in today’s business environment is about much more than having great products and attaching the right price tag. With informed customers expecting much more, CEOs are turning to customer experience (CX) strategies to build the kind of sustainable advantage that leads to business outcomes and long-term success. To establish and maintain CX as a critical business strategy, the direction and discipline naturally starts at the top.

    In other words, today’s successful companies need customer-focused CEOs.
    http://www.destinationcrm.com/Articles/Columns-Departments/Voice-of-the-Customer/7-Signs-Your-CEO-Is-Customer-Focused-117680.aspx/
    Comments - Voting 0

Top of the page

First / Previous / Next / Last / Page 1 of 1 Voice of Customer News: Tags: business-strategy

Make sure to check out our other labels too:

About - Made with in Rotterdam

Mopinion: The Leading Voice of customer Tool

Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.