Client Talk creates Strategic Growth Opportunities

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  1. Client talk creates opportunities to help customers become more successful over time. What really makes a difference, though, is whether or not you listen for voiced, potentially strategic opportunities. On the other hand, do you have a short attention span when working with clients? If so, you listen to clients for the sole purpose of achieving tactical closure on the conversation. Client care becomes just another item on your daily To-Do list, instead of a strategic imperative.
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Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.