Voice of Customer News

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1. The Ultimate Guide to the Voice of the Customer

   Voice of the Customer (VoC) is a strategy to improve the customer experience by incorporating customer feedback into marketing and operations.
   
   Implementing a VoC plan can drive a 10x increase in annual revenue. If done correctly, you can also use VoC to bolster your customer retention.

   http://customerexperienceupdate.com/?open-article-id=12554010&article-title=the-ultimate-guide-to-the-voice-of-the-customer&blog-domain=reviewtrackers.com&blog-title=reviewtrackers/

   Tags: voice-of-customer, customer-experience, voc-programs, surveys, templates by tjeerdtraats (2020-01-07)

   Comments - Voting 0

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