Tags: product-innovation*

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  1. It’s time for another product update and we’ve got plenty to share with you this month! Our team has been working hard, making valuable improvements to our platform – all thanks to the feedback provided by our customers. This month we came out with a number of exciting new updates such as the feedback form translations feature, SDK metadata, new image uploader for media elements and more.
    https://mopinion.com/june-product-update/
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  2. It’s finally here! The feature you’ve all been waiting for… Mopinion’s new feedback form translation feature! In response to the high demand among our customers, we’ve just launched a new feature in our form configuration section, which allows users to add multiple translations to the same feedback form.
    https://mopinion.com/new-feedback-form-translation-feature/
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  3. Companies work hard to listen to the voice of the customer (VoC) and innovate based on what they hear, but passive listening isn’t enough. I’ve found that you must always be on the lookout for new ways customers can connect with you and seamlessly share information to help you deliver products that better meet their needs.

    The B2B technology company for which I work is doing some pretty amazing things in this area with many longstanding, and recently established, customer outreach programs. These programs serve as templates for active listening that are uniquely and directly connecting customers with our CX team, customer service and support — and more specifically with product development and product management.

    Feedback channels are ongoing resources for us and help ensure that we approach VoC and product innovation from the customer’s perspective, developing new products and features that align with their current and future needs.
    http://customerthink.com/4-ways-to-align-customer-feedback-and-product-innovation/
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  4. Hope you’re all hungry for some updates and new features because Mopinion has come out with several this month – and we’d like to share them you! Mopinion is proud to announce that the following are now available within our Feedback Analytics software....
    https://mopinion.com/october-product-updates-featuring-new-onboarding-flows/
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  5. Google Tag Manager is a free tag management system. Instead of implementing the Mopinion script directly into your webpages’ HTML code, you can install the tag manager script once and control the Mopinion script from within Google.
    https://mopinion.com/installation-mopinion-via-google-tag-manager/
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  6. Mopinion’s new data loader feature will enable users to import their own feedback data sets and easily visualise and analyse this data from external sources in our dashboards.
    https://mopinion.com/mopinion-releases-new-data-loader-feature/
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  7. Mopinion is proud to announce that the following are now available within our Feedback Analytics software:
    Optimised Excel Export Function
    Improved Performance in Dashboard and Chart Loading
    New API to retrieve feedback from Mopinion software
    New Help Section (in Navigation)
    https://mopinion.com/june-product-update-new-feedback-api/
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Mopinion: The Leading Voice of customer Tool

Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.