Though 80% of senior decision makers in the UK rate their customer service as excellent, their customers arent feeling quite the same. Our report The Good, The Bot and The Customer Experience found there is a significant disconnect between what customers expect and what brands think they are delivering.
In fact, a whopping 91% of UK consumers say they have been left feeling frustrated by the customer service they receive, with top grievances including being left on hold too long and needing to repeat their issue multiple times.
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