How eCommerce Has Changed Customer Behavior

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  1. Sixty-eight percent of internet users in the European Union shopped online in 2017, says the 2017 survey on Information and Communication Technology. In the US, according to Walker Sands Communications The Future of Retail Report 2018, 46 percent of consumers prefer to shop online. eCommerce is the driving factor behind this shopping evolution. Consumers no longer have to go out to go shopping. eCommerce has brought the shopping experience to their fingertips via computers and mobile devices, completely changing the way consumers shop. This article is an exploration of the most impactful ways that eCommerce has changed consumer shopping habits.
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