Do Customer Surveys Have a Future?

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  1. Do Customer Surveys Have a Future?
    CEO, Vinod Muthukrishnan, Co-Founder of CloudCherry, shares that customer experience is the biggest differentiator for brands today. He discusses why digital surveys are the best way to collect customer feedback and why long paper feedback forms are obsolete.
    https://www.martechadvisor.com/articles/customer-experience-2/do-customer-surveys-have-a-future/
    Tags: technology, voc, voice-of-the-customer, customer-feedback, surveys, by tjeerdtraats (2018-02-15)
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