'Customer Centricity' is misunderstood

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  1. 'Customer Centricity' is misunderstood
    Customer centricity is misunderstood. A change in retail has already occurred: technology users and their need for immediacy have severed the middle ground. Retail in the middle, grounded in mediocrity is doomed. The unifying force, no matter what way you shop, demands a customer-focused experience.
    https://www.retaildive.com/news/customer-centricity-is-misunderstood/524103/
    Tags: customer-centricity, technology, voc, customer-focused, retail, by eringilliam (2018-05-28)
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