There is an entire world of customer success that has blown up in the past few years. These ideas have existed for a while, but not to the extent that they do now. The change has come from their increasing level of importance. In a world where software review sites are growing, products are becoming more accountable. The value of keeping customers happy has extended beyond signed contracts. Unhappy customers can give your service a negative review and spread the word, which can be detrimental. In order to make sure that customers are happy, you have to ask the right questions and keep track of the answers.
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