Communication is everything in all types of relationships, especially when it comes to your customers. If you ever thought customer communication is overrated, think again 70 percent of customers are willing to spend more with companies that provide excellent customer service. The way you interact with your customers has a direct impact on your bottom line. If they feel that theyre understood and treated with respect, theyre likely to keep doing business with you.
So what about when things go wrong? Its inevitable, things happen. How you and your frontline handle the inescapable adversity can make all of the difference. Not sure how to go about it? Here are four simples ways to get you started.
Voting 0
