Voice of Customer News

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1. 4 Tips for a ‘Jolly’ Digital Customer Experience this Holiday Season

   To help you meet shopper expectations this holiday season (and the next!), we’ve gathered a few tips that will ensure the delivery of a winning digital customer experience as well as keep your customers coming back to you year after year. Curious what they are?

   http://mopinion.com/tips-digital-customer-experience-this-holiday-season/

   Tags: voice-of-customer, customer-experience, christmas, holiday-season by tjeerdtraats (2019-12-18)

   Comments - Voting 0
2. Many Unhappy Returns? Online Holiday Shopping’s Big Hangover

   Kristina Nicolas will proudly tell you that she’s been doing practically all her shopping online for years now. She will also tell you, in a more exasperated voice, that this has not remotely abbreviated the amount of time she spends going to stores.

   https://www.nytimes.com/2017/12/26/style/online-holiday-shopping-returns.html/

   Tags: voc, voice-of-the-customer, voice-of-customer, online-shopping, webshop, ecommerce, holiday-shopping, christmas by tjeerdtraats (2017-12-28)

   Comments - Voting 0

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