eringilliam: active-listening*

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  1. One of the most common – and counterproductive – mistakes in business is making assumptions about your customers.

    Having even the most dynamic marketing plan for a superb range of products is whistling in the wind if you haven’t established good two-way communication with your target market.

    How can you be sure that your brand and customer service are properly focused, without a constant flow of customer feedback?

    Even if you do online and offline surveys and research, that’s still not a substitute for active listening.
    https://www.granbymarketing.com/listen-to-your-customers/
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