Sir Richard Branson once said “Employees come first. If you take care of your employees, they will take care of the clients”
Is Employee experience (EX) and Customer experience (CX) linked? I would emphatically say a YES to that question. Ideally, the EX should reflect the same experience that we are trying to provide to our clients. It is becoming increasingly evident that the two experiences are so very closely linked, that one affects the other in every level. It is also common sense. Without employees we will not be able to provide any sort of CX and if the employees are not happy and committed they certainly will not be able to provide client delight to our valuable clients.
https://www.dqindia.com/customer-experience-employee-experience/
