Is customer service part of the customer experience? Or is customer experience what happens when someone receives customer service? Are they the same thing?
The terms customer service and customer experience are often confused or used interchangeably. Theyre not the same thing, but they are related.
The difference between customer service and customer experience is that while customer service is one piece of the puzzle focused on human interaction and directly supporting customers customer experience is the sum of the entire customer journey with your business.
Lets take a look at customer service vs. customer experience in more detail.
Voting 0
