Voice of the customer: Why you need it an how to start your VOC program

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  1. Voice of the customer: Why you need it an how to start your VOC program
    In this blog, Corinium Intelligence discusses how to understand your Voice of Customer (VOC) feedback and why this is important. What are your customers actually telling you and how do you analyze this information to get to meaningful insights? Then, how do you use VOC data to drive change in your organization?
    https://www.coriniumintelligence.com/insights/voice-of-the-customer-why-you-need-it-and-how-to-start-your-voc-program/
    Tags: voc, voice-of-customer, feedback, insights, customer-experience, by eringilliam (2019-01-22)
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