I once wrote that to be joyful we must capture the natural occurring humor of reality. Extrapolating the idea of seizing natural occurring opportunities, Im a fan of gleaning customer experience lessons from news headlines.
Here are three quick examples of customer experience lessons just waiting to be plucked from recent news stories:
+Only one Blockbuster Video store remains
+Papa Johns Pizza removes likeness of the companys founder in the aftermath of his use of a racially offensive word
+Voice search is on the rise
Voting 0
