Let the Customer Experience Drive Your Technology Design

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  1. Let the Customer Experience Drive Your Technology Design
    It all started with a new Christmas decoration my wife had set her heart on. Shed been back and forth wondering if she should buy it. Last weekend, we found ourselves back in the store, where she eventually decided it would be ideal for a space on the hallway table.
    https://www.cmswire.com/customer-experience/let-the-customer-experience-drive-your-technology-design/
    Tags: voc, voice-of-the-customer, voice-of-customer, cx, customer-experience, cx-design, technology, by tjeerdtraats (2017-12-21)
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Mopinion: The Leading Voice of customer Tool

Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.