Good customer service and online presence key to competing with Amazon, says Belmont Business Enterprise Centre founding manager

1 bookmark(s)

  1. Good customer service and online presence key to competing with Amazon, says Belmont Business Enterprise Centre founding manager
    GOOD customer service and having an online presence have been highlighted as the keys to competing with Amazon. After months of speculation, the US retail giant launched Amazon Marketplace in Australia this week. But Belmont Business Enterprise Centre founding manager Carol Hanlon said service was the only way to competing and building customer advocacy and loyalty.
    https://www.communitynews.com.au/southern-gazette/news/good-customer-service-and-online-presence-key-to-competing-with-amazon-says-belmont-business-enterprise-centre-founder/
    Tags: voc, voice-of-the-customer, voice-of-customer, customer-service, cx, customer-experience, by tjeerdtraats (2017-12-07)
    Voting 0

Make sure to check out our other labels too:

User Feedback News logo

User Feedback
Website Feedback News logo

Website Feedback
Customer Feedback News logo

Customer Feedback
User Experience News logo

User Experience
Customer Experience News logo

Customer Experience
About - Made with in Rotterdam

Mopinion: The Leading Voice of customer Tool

Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.