CX in healthcare: Its all about culture

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  1. CX in healthcare: Its all about culture
    Why integrating best practices for CX has less to do with the right technology than it does with the right organizational culture. Customer experience is something we werent really talking about in healthcare 10 years ago. Whats changed? Why are we hearing so much about it now?
    http://www.healthcareitnews.com/news/cx-healthcare-it%E2%80%99s-all-about-culture/
    Tags: voc, voice-of-the-customer, voice-of-customer, cx, customer-experience, technology, healthcare, by tjeerdtraats (2018-02-28)
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