Actions speak louder than data: business initiatives and customer experience

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  1. Actions speak louder than data: business initiatives and customer experience
    Kris McKenzie Senior Vice President and General Manager for EMEA at Calabrio explains to Information Age how having access to data and effectively utilising it to drive strategic business initiatives and deliver a stellar customer experience are two different things.
    http://www.information-age.com/data-business-initiatives-customer-experience-123472182/
    Tags: big-data, business-initiatives, voc, customer-expectations, customer-experience, by eringilliam (2018-06-05)
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