5 Costly Mistakes in Voice of the Customer Programs

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  1. Were going to help you avoid some of the most common pitfalls so you can build a solid foundation and scale your Voice of the Customer program with ease. Take a look at the top 5 things you should 100% avoid when getting started with a Voice of the Customer program.
    Tags: voice-of-customer, voc, mistakes, saas, by eringilliam (2018-05-25)
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Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.