Positive or negative, when a customer shares feedback with you, its a learning opportunity. You get the chance to see your business through their eyes, and that brief glimpse can change the course of the relationship completely. The direction it takes all depends on how you handle the situation.
We put together this quick list of best practices for responding to customer feedback, so youre always prepared to make the most of itwhether its glowing, scatching, or just so-so.
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