Voice of Customer News

Bookmarks on this page are managed by an admin user.

2 bookmark(s) - Sort by: Date ↓ / Title / Voting / - Bookmarks from other users for this tag

1. Making Customer Experience Your Marketing and Sales Magnet

   The takeover is complete: The customer is in control and customer experience now reigns supreme over the business universe.
   
   A whirlwind of global forces has propelled us to this place. Now that we’re here, what do companies need to do to not only survive, but also thrive?

   https://customerthink.com/making-customer-experience-your-marketing-and-sales-magnet/

   Tags: voc, voice-of-the-customer, voice-of-customer, cx, customer-experience, digital-marketing, omnichannel by tjeerdtraats (2018-01-12)

   Comments - Voting 0
2. Social Customer Service: The Savior to a Successful Omni-Channel Strategy

   Saying that the customer is key to omnichannel is nothing new.
   
   It’s a given when we see such stats as 75% of consumers expect a consistent experience wherever they engage be it web, social media web or in person.
   
   Let’s be frank. Omnichannel has had bruises...

   http://customerthink.com/social-customer-service-the-savior-to-a-successful-omni-channel-strategy/

   Tags: voc, voice-of-the-customer, voice-of-customer, omnichannel by tjeerdtraats (2018-01-10)

   Comments - Voting 0

First / Previous / Next / Last / Page 1 of 1