As 2020 rolls around, many organizations are figuring out their Customer Experience (CX) strategy. Even with the elevated buzz around CX in the past few years, many brands still struggle to deliver an experience that brings the desired outcomes such as customer loyalty, satisfaction, and increased bottom line. It is important to really think carefully about your 2020 CX strategy, as no one wants to remain stagnant for another year!
http://business2community.com/customer-experience/how-to-get-more-from-the-voice-of-the-customer-in-2020-02264761/
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