Voice of Customer News

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1. Three Ways To Avoid Customer Rage

   I came across an article this week that immediately caught my attention: Top Takeaways From The 2017 Customer Rage Study. While the study itself is not yet available on the Customer Care and Measurement & Consulting website, the fact that they have previously conducted similar research and you can filter articles by the subject of “rage” leads me to believe they are a bit of an expert.

   http://customerthink.com/three-ways-to-avoid-customer-rage/

   Tags: voc, voice-of-the-customer, voice-of-customer, customer-care, cx, customer-experience by tjeerdtraats (2017-12-08)

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