eringilliam: whitepaper*

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  1. Zoom has received the highest overall rating in the Gartner Peer Insights 'Voice of the Customer' Meeting Solutions Market Report. Free of any vendor influence, Gartner Peer Insights research reports are based on end-user reviews and their first-hand experiences of software and services. This report includes the ten highest rated solutions in the "Meeting Solutions" category.
    https://www.informationweek.com/whitepaper/software/operating-systems/gartner-peer-insights-'voice-of-the-customer'-meeting-solutions-market/396863?gset=yes&/
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  2. This white paper titled “The Future of Online Customer Feedback” provides the blueprint for every digital marketer who is designing a hyper-effective customer feedback programme to improve websites and apps with the voice of the online customer.
    https://mopinion.com/new-white-paper-released-the-future-of-online-customer-feedback/
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Mopinion: The Leading Voice of customer Tool

Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.