The introduction of conversational AI to chatbots has expanded their capabilities and is driving business performance to new levels.
Conversational AI focuses on communicating through natural language. Users interact with chatbots as though they were having a normal conversation instead of clicking through a menu or using a predetermined command with prefixes.
https://www.financemagnates.com/thought-leadership/ai-driven-chatbots-will-be-the-most-reliable-employees-in-business/
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