Launching a successful Digital Branch is not an easy task, it is an ongoing strategic initiative that not only takes financial investment, but a lot of collaboration across multiple layers of an organization.
Throughout the process of launching a Digital Branch, many companies get caught up in the overwhelming details, technicalities and resources and forget to ask the simplest questions. Perhaps the most important initial step in building a Digital Branch is to get to know the end-user: your customer.
https://www.inddist.com/article/2019/01/what-you-need-know-about-customers-launching-digital-branch/
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