Why the noise of voice and chat will only get louder for brands

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  1. As marketers, we can be too quick to chase innovation for innovations sake. Shiny, new digital platforms that have a lot of buzz about them can tempt brands in but too often they dont deliver on the promise and become white elephants. At Just Eat, our vision is to create the worlds greatest food community. In essence, connecting customers with the restaurants (and the food) they want around the world. Our diverse restaurant partners, be they a local curry house, an up-and-coming cafe in Manchester or a national brand, such as KFC, are our lifeblood. Everything we do is focused on delivering on that partnership. From a marketing perspective this means we need to continually find ways to connect our customers with our restaurant partners through whatever platform the consumer wants to find them.
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Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.