2018 is already upon us, and as with every new year, were greeted with fresh new challenges, and a slew of new approaches to take them on.
2017 was a year when the Customer Experience took center stage. In 2018, this will be taken up another notch as companies aim to one-up their competitors in the Customer Experience game.
With this in mind, heres a look at 7 Customer Experience trends and predictions that will have a significant impact on how companies will do business in 2018.
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