If youre reading this its probably safe to say your business has decided to implement an online customer feedback programme. Excellent choice! The next step is to start setting things into motion (in other words, collecting feedback), which can be challenging without the proper guidance. If you already have goals set out for your business, youre certainly on the right track. Now all youre going to need is a strategy that encompasses those goals, which in the case of feedback can be as simple as using a feedback form template, or at least understanding how a feedback form should be designed
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