Powering customer journeys in the age of AI

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  1. Technology has been the cornerstone of economic growth around the world for hundreds of years. It has underpinned the last three industrial revolutions and is now the driving factor in todays Fourth Industrial Revolution marked by emerging technologies in a variety of fields. Unsurprisingly, artificial intelligence is one of the key technologies driving this new revolution. As described in the 1950s by the father of modern computer science, Alan Turing, What we want is a machine that can learn from experience. His paper, Computing Machinery and Intelligence, is the earliest description of neural networks and how computer intelligence should be measured. While the concept of AI isnt new, were only on the cusp of seeing AI drive real business value in the enterprise.
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Mopinion: The Leading Voice of customer Tool

Mopinion is a proud sponsor of voice of customer news. The voice of the online customer is taking on an increasingly important role when it comes to improving websites and apps. So web analysts and digital marketeers are making more and more use of Voice of customer Tools in order to collect Voice of customer. Mopinion takes it one step further and offers a solution to analyse and visualise Voice of customer results from your websites and apps wherever you need them. The real challenge for companies is not about capturing feedback, it is about how to make sense of the data.