As a contact center leader, your customers love working with you. Your agents love working for you. Your peers love working alongside you. Under your guidance, your team consistently achieves top performance scores and high customer satisfaction ratings. You seem able to accomplish whichever task is put in front of you, and you relish new challenges that come your way. Youre truly a rock-star contact center manager or supervisor.
Out of everyone working in your organization, it seems like you at a minimum should be anointed with Voice of the Customer (VoC) Superhero status, right?
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