As consumer behaviors and demands continue to evolve, brands are now focusing their efforts on delivering a good customer experience, even if thats at the (slight) expense of the actual product or service they sell. In fact, a study by Gartner states that nearly 89 percent of companies are competing on customer experience alone.
Weve taken a look at the list compiled by Mopinion to come up with eleven enterprise voice of the customer tools to help you find one that aligns with your organizations business needs.
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