5 Recommendations for Reopening your VoC Program

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  1. 5 Recommendations for Reopening your VoC Program
    In my last blog post, I wrote about how to build a Voice of Customer (VoC) program depending on the maturity of your current program. Given the changes in customer expectations across all industries brought about by COVID-19, it is now essential that you rethink your VoC program with a beginner's mind.
    https://www.peoplemetrics.com/blog/5-recommendations-for-reopening-your-voc-program/
    Tags: voice of the customer, customer experience survey, survey design, by tjeerdtraats (2020-07-13)
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