We really need to listen to the voice of the customer.
If youve never heard this phrase before, then you either walk around with your headphones in all day or youve never worked at a startup. 89 percent of companies are using customer experience as a way to differentiate and compete.
If 9 in 10 companies are investing in voice of customer (VoC), isnt it about time you did, too?
Voting 0
