Voice of Customer News

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1041. Customer Satisfaction (CSAT) Survey Template

      Customer Satisfaction (CSAT) is considered one of the top scoring methods among businesses for measuring loyalty to your brand. It is essentially a measurement of how your brand (or services) meets the expectations of your customer.

      https://marketplace.mopinion.com/survey-templates/customer-satisfaction-loyalty/

      Tags: csat, brand loyalty, customer satisfaction, customer loyalty, voc, customer expectations, csat survyes by eringilliam (2019-09-04)

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1042. Net Promoter Score (NPS) Survey Template

      Net Promoter Score is a popular loyalty metric used by many businesses. Providing you with a benchmark that is indicative of your customers’ success, this metric tells you how likely your customers are to recommend your business to others.

      https://marketplace.mopinion.com/survey-templates/nps-net-promoter-score-loyalty/

      Tags: nps survey, loyalty metric, voc, customer loyalty, customer recommendations, business growth measurement, customer feedback by eringilliam (2019-09-04)

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1043. Customer Effort Loyalty Survey

      Customer Effort Score is a commonly used metric that measures how much effort it took the customer to achieve his/her goal. Used mainly to gauge the aggregate, digital experience of your customers with your product, you can also use to collect feedback at a number of other touchpoints along the customer journey.

      https://marketplace.mopinion.com/survey-templates/customer-effort-score-ces-loyalty/

      Tags: customer effort score, customer loyalty, customer feedback, customer survey, cx, voc, customer goals, customer journey by eringilliam (2019-09-04)

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1044. Smiley Survey Template

      Traditional smiley faces have been around for years now as a popular feedback metric. So why stop now? Try using these on your homepage forms to gauge the level of loyalty customers have towards your service or product.

      https://marketplace.mopinion.com/survey-templates/smiley-face-score-loyalty/

      Tags: smiley feedback survey, customer loyalty, voc, customer feedback, brand loyalty, product loyalty by eringilliam (2019-09-04)

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1045. Mobile Customer Satisfaction (CSAT) Survey Template

      Customer Satisfaction (CSAT) is one of the top scoring methods among businesses for measuring loyalty to your brand. Mobile CSAT is essentially a measurement of how your brand (or services) meets the expectations of your mobile customers.

      https://marketplace.mopinion.com/survey-templates/in-app-mobile-satisfaction/

      Tags: csat survey, brand loyalty, customer expectations, mobile customers, customer satisfaction, voc by eringilliam (2019-09-04)

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1046. Mobile Net Promoter Score (NPS) Survey Template

      Net Promoter Score is a trusted, loyalty metric used by lots of businesses. Providing you with a benchmark that is indicative of your mobile customers’ success, this metric tells you how likely your customers are to recommend your business to others.

      https://marketplace.mopinion.com/survey-templates/in-app-mobile-nps-net-promoter/

      Tags: nps, loyalty metric, customer recommendations, voc, in app survey, customer feedback, mobile feedback by eringilliam (2019-09-04)

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1047. Mobile Goal Completion Rate (GCR) Survey Template

      Find gaps in the mobile experience that are preventing customers from reaching their goals. With a GCR survey, you gain insight into which of your visitors have completed, partly completed or failed to complete a specific goal within your mobile app.

      https://marketplace.mopinion.com/survey-templates/in-app-mobile-gcr-goal-completion-rate/

      Tags: voc, mobile experience, customers goals, gcr survey, customer feedback, customer insights by eringilliam (2019-09-04)

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1048. Mobile Customer Effort Score (CES) Survey Template

      CES is used mainly to gauge the aggregate, digital experience of your customers with your product and how much effort it took to a visitor to achieve their goal. however you can also use mobile CES surveys to collect feedback at a number of other touchpoints along the customer journey with an app.

      https://marketplace.mopinion.com/survey-templates/in-app-mobile-ces-customer-effort/

      Tags: ces, voc, customer journey, digital cx, customer feedback, customer interaction, mobile app feedback, customer goals by eringilliam (2019-09-12)

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1049. Mobile Star Rating Surveys

      Learn more about your mobile experience. These surveys help businesses capture general feedback from mobile users by way of easy star ratings.

      https://marketplace.mopinion.com/survey-templates/in-app-mobile-star-rating/

      Tags: mobile experience, voc, customer feedback, mobile user feedback, customer insights, in app surveys by eringilliam (2019-09-05)

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1050. Yes/No Content Performance Survey

      Content largely defines the success of your business, so why wouldn’t you make it a priority to have the best website content out there? Content performance surveys are the perfect way of keeping things like product content, online support features and blog posts in tip-top shape.

      https://marketplace.mopinion.com/survey-templates/embedded-survey-yes-no-website-content/

      Tags: customer valuation, voc, customer feedback, content performance, web content, content performance survey by eringilliam (2019-09-04)

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